Client: Legend Airlines
Users: Crew Controllers, Flight Ops Management, Safety Leadership
Challenge
Operating in volatile regions—including high-risk destinations like Srinagar, Jeddah, and parts of North Africa—Legend Airlines needed a way to provide their crew with consistent, reliable risk intelligence. With pressure to maintain performance in challenging environments, the crew team required tools and insights that could reinforce confidence and trust in operational decisions.
Solution
Legend Airlines integrated Osprey’s Alerts, risk assessments, and situational intelligence into their daily crew control workflows and briefing procedures. The team proactively monitors flight updates from :Pulse and incorporates Osprey’s insights directly into crew base briefings—including practical context around security threats, local risks, and historical incidents.
In high-alert scenarios, such as the escalation around Srinagar, Osprey’s real-time, verified alerts validated early warnings of missile activity, allowing the airline to act swiftly and confidently. The intelligence provided reassurance not only to leadership but directly to crew members, who recognised that operational decisions were grounded in verified, expert-led analysis.
Impact
- Increased Crew Reassurance: Osprey intelligence became a key tool in calming crew concerns during high-risk flights. Referencing the platform during briefings helped crew feel safer and more supported.
- Improved Internal Morale: Controllers and team leads now use Osprey proactively—almost competitively—monitoring emerging threats as part of their standard routine. This behaviour shift marks a significant improvement in operational culture and situational awareness.
- Faster Decision-Making: Using Osprey’s risk assessments and alerts, Legend’s crew control team can quickly prioritise routes and go/no-go decisions with greater confidence and consistency.
- Embedded Safety Culture: The adoption of Osprey across the flight ops team—from controllers to the Deputy Flight Ops Manager—demonstrates trust in the platform’s predictive accuracy and value, creating a company-wide culture of proactive risk management.
“Our crews feel reassured when they see Osprey intelligence included in their briefings—it builds trust in the decisions we make and the tools we rely on to keep them safe. The platform has become part of our daily rhythm and made a clear difference in how we operate in high-risk areas.”
— Fay, Head of Central Planning and Operations Department, Legend Airlines
