PURPOSE OF THIS PRIVACY POLICY
Sora Risk Solutions Limited, trading as Osprey Flight Solutions (“Osprey”, “we”, “us” or “our”) is the controller and responsible for your personal data. This privacy policy aims to give you information on how Osprey collects and processes your personal data through your use of our services.
Our services are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy so that you are fully aware of how and why we are using and protecting your personal data.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
CONTACTING US
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Email address: privacy@ospreyfs.com
By post: Data Privacy Manager, Manor Court, Basingstoke RG25 2PH, UK.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
We review our privacy policy regularly. Where the policy has been updated, this will be clearly identified by reference to the date of the policy above. We encourage you to check our privacy policy regularly to ensure you have read the most recent version.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THIRD-PARTY LINKS IN EMAIL ALERTS
Email alerts you receive as part of our Services may contain links to third-party websites as a way of providing source information in connection with the analysis triggering the alert.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of your personal data which we have grouped together as follows:
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract (in this context including registration for a free service) we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity and Contact details by filling in web forms or corresponding with us by phone, email or otherwise. This includes personal data you provide when you:
Please see section 7 “Cookies” below for further details.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before placing non-essential cookies on your device or sending direct marketing communications to you via email or text message where required by local law where you live. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer whether for a paid or free service | (a) Identity (b) Contact | Performance of a contract with you |
| To process and deliver your order including where relevant: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Transaction (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business (including troubleshooting, data analysis, testing, system maintenance, improvement, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision and improvement of services, network security, and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation to prevent fraud |
| To deliver and measure or understand the effectiveness of the service we provide to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | (a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) (b) where required by law, with your consent |
| To use data analytics to improve our, services, marketing, customer relationships and experiences | (a) Technical for services improvement and marketing relationships only (b) Usage for website and services improvements | (a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) (b) where required by law, with your consent |
| To make suggestions and recommendations to you about goods or services that may be of interest to you, including via our appointed digital marketing agents | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | (a) Necessary for our legitimate interests (to develop our products/services and grow our business) (b) where required by law, with your consent |
We comply with data protection laws applicable to your location of work or residence in respect direct marketing messages sent by email, SMS or other electronic means.
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links included in all marketing message sent to you. These include the messages sent where you sign up for free alerts.
Please note, that alerts sent to you as a customer, are not classified as marketing messages under data protection laws and cannot be unsubscribed from as a result.
We use a variety of cookies during the use of our services. These include both necessary and non-necessary cookies.
The non-necessary cookies we place on your device when you use our services are:
| Cookie Name | Provider | Purpose | Type | Duration |
| _Host-authjs.csrf-token | Osprey | Protects the site against Cross-Site Request Forgery (CSRF) attacks during authentication. It ensures that login and session requests originate from the legitimate user. | Necessary | Session |
| _Secure-authjs* | Osprey | Authentication and session management cookies used to maintain a user’s logged-in session securely. These cookies enable core login functionality and protect session integrity. | Necessary | Session / up to 1 year |
| _ga* | Google Analytics | Used to distinguish users and collect analytical information about how visitors interact with the website (e.g., pages visited, session duration). Helps improve website performance and user experience. | Analytics | Up to 2 years |
| _hjSession* | Hotjar | Used to hold current session data for analytics and behaviour insights. | Analytics | 30 minutes |
| _plantrack | Planhat | Tracks product usage and feature interactions to help analyse how the service is used and improve functionality | Analytics | 1 year |
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse non-necessary cookies, please note that some parts of the services may become inaccessible or not function properly.
We may share your personal data with other companies within the Sora group of companies and with third the parties as set out below:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Sora Risk Solutions Limited is part of an international group of companies. Where we share your personal data with other group companies and third parties, this may involve a transfer of data outside of Europe.
Whenever we transfer your personal data outside of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented either:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We categorise personal data according to how we use it and then retain it in accordance with our data retention policy and applicable law. Each use has a different retention period associated with it, and incorporates any legal obligations to retain that data category. After that time, we permanently delete your personal data.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
The law entitles you:
If you wish to exercise any of the rights, please contact privacy@ospreyfs.com
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Request a free one-to-one demonstration
© Copyright 2026 Sora Risk Solutions Limited.
Registered Office: Newfrith House, 21 Hyde Street, Winchester, SO23 7DR
Website by Think Creative
Osprey Flight Solutions is a trading name of Sora Risk Solutions Limited. No endorsement of Osprey Flight Solutions by government or regulatory entities, or their respective personnel, is intended or implied.
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